Privacy Policy

1. Who we are

TeamDo is a team platform for tasks, chat, voice and video calls, customer messaging (CRM), and team rewards. It is operated by Huruf Tech, established in Libya. For any privacy question or request, write to privacy@teamdo.ly.

2. Data we collect

Account data

Your display name, and the email address and/or phone number you sign up with. Optionally a first and last name, date of birth, additional phone numbers, a profile photo and a cover photo. If you sign in with a password we store a one-way cryptographic hash of it, never the password itself. If you sign in through Darb Assabil, we store the identifiers and access tokens that service issues, encrypted at rest.

Content you create

Tasks, projects, spaces, comments, labels, chat messages and their attachments (images, files, voice notes, videos), stories, and reward or streak activity. This content is stored so your team can see it, and it belongs to the organization you created it in.

Calls

We record call metadata — who called whom, when, how long it lasted, and how it ended. Audio and video streams are carried by our real-time provider and are not stored by us, with one exception: where an organization enables call recording, audio calls may be recorded and stored in encrypted cloud storage for that organization's review. Video calls are never recorded. Where recording is enabled, participants are informed in the app before the call connects.

Customer messaging (CRM)

If your organization connects WhatsApp Business, we process the messages, contact details, and conversation history exchanged between your organization and its customers, so that your team can reply from TeamDo. In that processing your organization is the controller of the customer's data and we act on its instructions.

Presence and device data

Whether you are connected, whether the app is currently open on your screen, and when you were last active — so colleagues can tell whether you are reachable. We also store push notification tokens for your devices, and technical logs (IP address, device and app version, timestamps, error traces) needed to operate and secure the service.

3. Why we use it

Purpose	Data used
Provide the service — deliver messages, calls, tasks and notifications	Account data, content, presence, push tokens
Keep accounts secure and prevent abuse	Credentials, technical logs
Support you when you contact us	Account data and the details you send us
Meet legal obligations	Whatever the applicable law requires
Fix faults and improve reliability	Error traces and technical logs

We do not sell your data, and we do not use your messages, calls, or content to show you advertising.

4. Who we share it with

Other members of your organization see the content you create there, your name and photo, and your presence. Beyond that, we share data only with service providers who process it on our behalf:

• Agora — carries voice and video call streams, and stores recordings where an organization enables them.
• Google Firebase (FCM) and Apple (APNs) — deliver push notifications and incoming-call alerts to your device.
• Amazon Web Services — hosting, databases, and encrypted storage for attachments and images.
• Meta Platforms (WhatsApp Business API) — delivers CRM messages between your organization and its customers.
• Darb Assabil — where your organization uses it for sign-in.

We may also disclose data where we are legally required to, or to protect the rights and safety of our users. If the business is ever transferred, this policy travels with it.

5. International transfers

Our servers and the providers above are located outside Libya, including in the European Union and the United States. Using TeamDo means your data is processed in those locations under the safeguards those providers offer.

6. How long we keep it

Content stays for as long as your organization keeps it — an organization admin can delete content at any time. Technical logs are kept for a limited period for security and debugging. When you delete your account, see the next section.

7. Deleting your account

You can delete your account from the app: Settings → Account → Delete account. No email to us is needed.

What happens when you do:

• Immediately — the account stops working. You are signed out everywhere, sign-in is refused, and no further notifications are sent to your devices.
• Within 30 days — your personal data is erased: name, email, phone number, profile details, profile photo and cover photo, sign-in credentials, and device tokens.
• What remains — content you contributed to an organization (tasks, messages, comments and call logs) stays with that organization, shown as authored by "Deleted user". This is content that belongs to your team and that other members still depend on; it is no longer linked to your identity.

If you are the only admin of an organization that still has other members, the app will ask you to promote another admin first, so your team is not locked out of its own workspace.

8. Your rights

You can access and correct most of your data directly in the app, and delete your account as described above. You may also ask us for a copy of your data, ask us to correct or erase it, or object to how we use it, by writing to privacy@teamdo.ly. We answer within 30 days. Where your organization is the controller — for example CRM data about its customers — we will forward your request to it.

9. Security

Data is encrypted in transit and at rest, passwords are stored as one-way hashes, third-party tokens are encrypted, and access to production systems is restricted. No system is perfectly secure; if a breach affects your data we will notify you and any regulator that applicable law requires.

10. Children

TeamDo is a workplace tool and is not directed at children. It is not intended for anyone under 16, and we do not knowingly collect their data. If you believe a child has an account, contact privacy@teamdo.ly and we will remove it.

11. Changes

We will update this policy as the service changes. Material changes are announced in the app before they take effect, and the date at the top of this page always reflects the current version.

12. Contact

Privacy requests: privacy@teamdo.ly
Everything else: support@teamdo.ly